MCB Bank Jobs 2023 | CUSTOMER SERVICES OFFICER

 

MCB Bank Jobs 2023 | CUSTOMER SERVICES OFFICER

MCB Bank Jobs 2023 | CUSTOMER SERVICES OFFICER

Operations

Islamabad, Faisalabad, Gujranwala, Karachi, Lahore, Mardan, Multan, Quetta, Rawalpindi, Sargodha, Sialkot, Sukkur, Abbottabad, Attock, Badin, Bahawalnagar, Bahawalpur, Chakwal, Dera Ghazi Khan, Fateh Jang, Gujrat, Jhelum, Jhang, Khuzdar, Kohat, Larkana, Mandi Bahauddin, Mirpur (AJK), Mirpur Khas, Muzaffarabad, Muzaffargarh, Nawabshah, Naushahro Feroze, Okara, Rahimyar Khan, Sahiwal, Sheikhupura, Tobatek Singh, Vehari, Mian Walli, Swat, Makran, FR Peshawar

Apply By Apr 21, 2023

Job Description (total positions: 1, posted on: Mar 21, 2023)

MCB requires qualified and motivated professionals whose work ethic is based on hard work and diligence, to fill the position of Customer Services Officer.

Brief Job Description of Customer Services Officer:-

• To consistently meet high standards of services for external and internal customers by ensuring process standardization, timely resolution, inculcation of a customer centric culture and strong operational controls in accordance with the Bank’s regulations
• Interacting with customers at the branch reception / inquiring the purpose of visit and route the customers to the relevant desk accordingly to provide efficient services.
• Adherence to Service Protocols , Service Management
• Program and Service Indicators Monitoring to achieve organization’s prime objective regarding ultimate customer satisfaction.
• Resolving / replying to the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of queries to ensure the customer leaves the branch with utmost satisfaction.
• Responsible to introduce potential New to Bank accounts. Also provide proper guidance & support regarding procedures and requirements for activation of dormant accounts.
• Responsible to cross-sell consumer products offered by the bank as per the target sheet.
• To assist in maintaining the audit rating of the branch and liaise with all stakeholders to resolve highlighted audit objections / observations within specified TAT

Note:-

1. Please provide your updated contact details i.e. Name address, phone No, email address, etc. for future

correspondence.

2. Please keep visiting your email Inbox for further updates.

3. Candidates with IT skills and a diploma from the Institute of Bankers of

Pakistan (JAIBP) will be preferred.

Important Note:-

Only short-listed candidates will be intimated through Calls / SMS/e-mail for interviews.

INDUSTRY                            Banking/Financial Services

CATEGORY                          Client Services & Customer Support

JOB TYPE                            Full Time/Permanent ( First Shift (Day) )

GENDER                               No Preference

MINIMUM EDUCATION        Bachelors

CAREER LEVEL                   Entry Level

REQUIRED EXPERIENCE   Fresh - 1 Year

Required Skills

Customer Service Skills, Customer Satisfaction Management, Customer Interaction Management, Customer Relationship Management,

Last Date 21 April 2023